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Frequently Asked Questions

 


My Account 1. How do I create an account?

  • Click on "My Account" link at the top of the page. Select "Create an account." This will generate a personal account giving full access to your account information, order history, order status, easy online tracking.
  • You will also be given the option of registering during step one of check out.
  • A personal account is optional. You can also order as a guest by not entering a password. Order confirmation, shipping confirmation with tracking information will be emailed regardless of having an account or not.
  • You must be 18 years of age and, if acting on behalf of a company, must be authorized to do so.

2. How do I edit my account information? Click the "My Account" link to edit your account information. It’s important to keep your information current, since this is the information we use to contact you. 3. I forgot my password. How do I access my account? Click the "My Account" link. Under the login box you'll see a link that says "Forgot your password?" This link will send an email to you with your password. 4. Can I reset or change my password? Click the "My Account" link. Log in to your account. Click on "Change Password" under the account information. 5. Where can I review or print previous orders?

  • Click the "My Account" link and log in to go to your dashboard. Click on "My Orders" from the options on the left.
  • If you ordered as a guest, please contact customer service @ 866-637-6588 for assistance.

6. Can I order without registering? Yes, you can order without registering. We will automatically email you the order confirmation, and shipping confirmation with tracking information, once the order has been shipped.
Back to Top ⇑ Product Information 1. How do I decide on the size of the sign bracket? View Bracket Size Chart 2. Does the product come with hardware? Majority of our products come with standard hardware unless noted otherwise.  Vandal proof hardware is available at an additional cost. 3. Do you sell installation tools for vandal proof hardware? Yes, the tools can be purchased separately. 4. Do you provide installation services? No, we do not provide installation services. 5. Do you provide material certifications? Yes, upon request. Please contact customer service @ 866-637-6588 for assistance. 6. I cannot find what I am looking for? MDSolutions is a supplier of many Traffic Safety related products. We also provide custom/special items on request. If the product you are looking for is not on our website, please contact customer service @ 866-637-6588 for assistance.
Back to Top ⇑ Returns 1. What is your Return policy? WHEN ITEMS ARE MISSING OR DAMAGED Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces.

In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on carrier delivery receipt and notify MDSolutions within 24 hours of delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.

Hidden Damage: Should you discover any hidden damage after delivery, MDSolutions Inc. must be notified within 7 business days of delivery.

Following these simple rules will ensure speedy replacement of any missing or damaged items. We will not be responsible for return notifications made after 7 business days of Order Receipt.
WHEN ITEMS ORDERED WRONG

  • Custom or non-stock items are not returnable.
  • Stock items may be returnable with our prior approval. Restocking charges (minimum 15%) may apply. Goods returned without authorization will be rejected at the receiving dock. Please call ahead to get RMA # (Return Merchandise Approval Number) before returning any item.
  • The cost of return shipping is the responsibility of the customer; however, if the error has been determined to have been made by MDSolutions Inc., we will issue a call tag to have the merchandise picked up and returned to us.
  • Please package all merchandise for return in the same manner as it was received.
  • All credits (less any charges or restocking fees) against the return merchandise will be given after we have received items, verified quantity and inspected goods for any damage due to negligence on the part of the customer.

2. How do I get a Return Authorization Number? Please call customer service @ 866-637-6588. 3. When will the return be credited to my account?

  • All credits (less any charges or restocking fees) against the return merchandise will be given after we have received items, verified quantity and inspected goods for any damage due to negligence on the part of the customer.
  • Credits are usually issued within 2 business days from the time item(s) are received and approved for credit.
  • An email confirmation will be sent informing you that the return has been processed. It could take 7-10 business days after credit is issued to appear on your credit card statement.


Back to Top ⇑ Buyer's Guide 1. Why buy from MDSolutions? "The trusted source of high-quality innovative sign supports for the last decade"

  • MDSolutions has been a leader in the Traffic Safety Industry for over 10 years. Our reputation has been built on providing quality and innovative products with great customer service guaranteeing complete satisfaction.
  • Fast turnaround time and delivery. Our stock items normally ship within 1 business day.
  • Longer lasting signs with proven reliability. We don't cut corners to compete with the discount sites.
  • Free email proofs on custom or street name sign orders.
  • We work with the shipping carriers to resolve any delivery issues. Other companies state their responsibility ends when order ships, you deal with the carrier, which isn't very helpful. 
  • Also we do not charge any additional handling fees.
  • All of MDSolutions products are 100% customer satisfaction guaranteed.
2. Who uses MDSolutions' products? MDSolutions' products and services are intended for business use only, and are not intended for use as consumer products by individuals. By placing an order with MDSolutions for goods, you confirm that you are doing so for business purposes, not for consumer purposes.
MDSolutions products are used throughout the United States and internationally by contractors and other sign companies. End users include Federal Agencies, State Departments of Transportation, Counties, Cities, Townships and Villages.
3. Do your products meet Federal and State specifications? Yes, MDSolutions’ products meet federal and state specifications. 4. What certificates does MDSolutions hold? MDSolutions is currently a certified Minority Business Enterprise with the following agencies:
  • U.S. Small Business Administration (SBA) – 8(a)
  • Federal Government - Small Disadvantaged Business (SDB)
  • State of Ohio – DBE, MBE & EDGE
  • City of Columbus - FBE
5. Is it safe to order online? For security concerns, please click on PayPal Terms of Security. Please also read through our Terms and Conditions and Privacy Policy.
Back to Top ⇑ Ordering Placing Your Order 1. Is there a minimum order? Yes, the minimum is $50.00. Orders not meeting the minimum would be charged a processing fee. 2. Do you charge sales tax? Yes, sales tax will be charged for customers located in the state of Ohio, unless a Tax Exempt Certificate is provided for approval. 3. Is freight additional? Yes, freight is additional on all orders. 4. Do you take custom/special orders? Yes, we do take custom/special orders. Please contact customer service @ 866-637-6588. 5. Can I request a drop-ship order? Yes, we can ship to any requested address in the United States or international. 6. How do I know if my order is accepted? Successfully placing an order with MDSolutions via our website does not constitute our final acceptance of the order. After receiving the record of your incoming order, we will process it to ensure that we can promptly fill it, or to determine whether there is any circumstance that will require delay, modification, or cancellation of your order. If we cannot promptly fill your order we will notify you accordingly. We reserve the right to refuse service or cancel any order in our sole discretion.
Back to Top ⇑ Order Status 1. Will I get an order confirmation? Yes, an automatic order confirmation will be emailed after the placement of your order. In addition, shipping confirmation with tracking information will be emailed once the order has been shipped. 2. Will I get a shipping confirmation? Yes, shipping confirmation with tracking information will be emailed once the order has been shipped. 3. What is the status of my order? Click the "My Account" link and log in to your Dashboard to check your order status. Click on "My Orders" from the options on the left side. If you ordered as a guest, please call customer service @ 866-637-6588. 4. How long does it take for my order to ship?
  • We process, pack and ship orders Monday through Friday.
  • Over 90% of our online orders ship on the same or next business day.
  • Shipping of custom or out-of-stock items is based on current production schedule. If your project is time-sensitive, please contact customer service @ 866-637-6588 for estimated lead times.
5. How do I track my order? Click the "My Account" link and log in to your Dashboard to check your order status. Click on "My Orders" from the options on the left side. Each order will have its corresponding tracking number listed with it. If you ordered as a guest, please call customer service @ 866-637-6588. 6. Can I change my order?
  • Please note that once an order has begun processing or has been shipped, no changes can be made to the original order. You will need to place a new order for the additions, if any.
  • If you need to cancel all or part of your order for any reason, whether or not we are able to cancel an item(s) or order and offer a full refund is based on the status of your order in our warehouse.
  • Please call us to request an order change and we'll do our best to accommodate.

Back to Top ⇑ Shipping 1. Can I drop-ship orders? Yes, we can ship to any requested address in the United States or international. 2. Is shipping included or an extra charge? Freight is additional on all orders. 3. How much is my shipping? Shipping cost is calculated based on your order, address and options chosen during checkout. 4. How do you ship your products? DELIVERIES (PARCEL OR FREIGHT)
  • A third party vendor has been contracted to perform your delivery service. Please note that MDSolutions Inc. is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if NOT noted during the delivery process.
  • Our preferred carrier for standard shipping is UPS ground. Heavier or oversized items may ship LTL.
  • The parcel carrier will make three delivery attempts. After the third attempt at a failed delivery, the package(s) will be returned to our warehouse and you will be responsible for any return, storage or redelivery fees associated with the shipment.
  • You may be charged additional fees if the delivery address you have supplied us is determined to be incorrect and must be changed by the carrier. Please make sure that the shipping address you have supplied is a valid shipping address. We cannot deliver to PO boxes.
  • In the event that your order exceeds the size or weight restrictions imposed by the carrier, MDSolutions Inc. reserves the right to use a third party freight carrier for shipment.
  • Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. In case of motor-freight deliveries, the delivery company is not responsible for off-loading your product(s) upon delivery. Please make sure that you have the appropriate staff and equipment available to receive your delivery. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.
5. How long does it take for my order to ship?
  • We process, pack and ship orders Monday through Friday.
  • Over 90% of our online orders ship on the same or next business day.
  • Shipping of custom or out-of-stock items is based on current production schedule. If your project is time-sensitive, please contact customer service @ 866-637-6588 for estimated lead times.
6. Can I request Rush Processing of my order? Rush processing is available upon request. Availability and fees vary based on current production volumes. We will make every effort to honor requests for rush processing, but cannot guarantee them unless we have been contacted before your order is placed. If you need expedited service or special handling please contact customer service @ 866-637-6588. 7. Do you ship internationally? Yes, we do.
Back to Top ⇑ Billing and Payments 1. What type of payments do you accept?
  • We accept VISA and MasterCard only.
  • Billing terms: Net 30 with approved credit. Apply for credit.
2. How do I get a copy of my receipt/invoice? Click the "My Account" link and log in to your Dashboard to check your order status. Click on "My Orders" from the options on the left side. You should find the related receipt with the order history. If you ordered as a guest, please call customer service @ 866-637-6588. 3. When will the return be credited to my account?
  • All credits (less any charges or restocking fees) against the return merchandise will be given after we have received items, verified quantity and inspected goods for any damage due to negligence on the part of the customer.
  • Credits are usually issued within 2 business days from the time item(s) are received and approved for credit.
  • An email confirmation will be sent informing you that the return has been processed. It could take 7-10 business days after credit is issued to appear on your credit card statement.

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